Privacy Policy
Last updated: 22 January 2025
Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our guided online service to prepare a will for use in the United Arab Emirates.
This Privacy Policy applies solely to the handling of personal information. Information about the nature of our services and important legal disclaimers is set out separately in our Terms of Service and Legal Advice Disclaimer.
Information we collect
We collect information that you provide directly to us when using our service, including:
- Personal identification information (such as name, email address, date of birth, address, phone number, relationship status, and identification data)
- Information about your children and spouse/partner
- Information about individuals you nominate to perform specific roles within a will
- Payment information required to process transactions via our third-party payment providers (we do not store full payment card details)
- Communications you send to us
How we use your information
We use the information we collect to:
- Populate a will template based on information you provide
- Provide customer support and respond to enquiries
- Proactively contact you where appropriate to offer assistance with completing or updating your will
- Process payments and prevent fraud
- Send important service-related communications
- Improve platform functionality, reliability, and security
- Comply with applicable legal and regulatory obligations
Data security
We protect personal data using a combination of technical and organisational safeguards. Personal information is stored in encrypted databases using AES-256 encryption at rest, and all data transmitted between your device and our systems is encrypted using TLS (HTTPS).
Our infrastructure is hosted on managed cloud platforms that apply regular operating system and security patching. User access is protected using one-time password (OTP) authentication, and we apply anti-bot, rate-limiting, logging, and monitoring controls to help prevent automated abuse, unauthorised access, and misuse.
Will content is processed automatically by our systems and is not reviewed or edited by us as part of the standard service.
Data retention
Information stored in our systems is retained securely to allow you to access and update your information in the future, including to reflect changes in your personal circumstances or wishes. This enables you to update and re-generate your will at a future time if your circumstances change, which is a service we provide at no additional ExpatWill.ae charge.
Information is retained until you request its deletion, except where specific categories of information (such as payment and accounting records) must be retained to comply with legal or regulatory requirements.
Your rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal and regulatory requirements)
You remain in control of your information and may request access, correction, or deletion at any time, subject to applicable legal requirements.
Third-party services
We may use third-party service providers to help operate our platform, process payments, or analyse platform usage. These providers may access personal information only to perform specific tasks on our behalf and are required to protect that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes shall be posted on this page with a revised "Last updated" date. You are encouraged to review this Privacy Policy periodically.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us using the details provided on our website.