Privacy Policy
Last updated: 3 December 2025
Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform for entering information into a will template formatted to align with ADJD submission requirements.
This Privacy Policy applies solely to the handling of personal information. Information about the nature of our services, including legal advice disclaimers, is set out separately in our Terms of Service and Legal Advice Disclaimer.
Information we collect
We collect information that you provide directly to us when using our service, including:
- Personal identification information (such as name, email address, date of birth, address, phone number, relationship status, and identification data)
- Information about your children and spouse/partner
- Information about individuals you nominate to perform specific roles within a will
- Payment information required to process transactions via our third-party payment providers (we do not store full payment card details)
- Communications you send to us
How we use your information
We use the information we collect to:
- Populate a will template based on information you provide
- Provide customer support and respond to enquiries
- Process payments and prevent fraud
- Send important service-related communications
- Improve platform functionality, reliability, and security
- Comply with applicable legal and regulatory obligations
Data security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Sensitive data is encrypted in transit and at rest.
Data retention
Information stored in our systems is retained securely to allow you to access and update your information in the future, unless and until you request deletion or applicable legal obligations require retention.
Your rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal and regulatory requirements)
- Object to certain processing of your information
Third-party services
We may use third-party service providers to help operate our platform, process payments, or analyse platform usage. These providers may access personal information only to perform specific tasks on our behalf and are required to protect that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. You are encouraged to review this Privacy Policy periodically.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us using the details provided on our website.